Solution Delivery Partner/Program Manager - Temporary for 12 months - Parental leave cover 80-100%

The Opportunity

Are you passionate about driving technology-enabled transformation in a fast-paced, global insurance environment? As a Program Manager / Solution Delivery Partner, you will play a pivotal role in delivering Zurich's Retail Technology strategic assets across Business Units worldwide — accelerating retail transformation, strengthening foundations, and ultimately improving profitability and customer experience.

This is a unique opportunity to sit at the intersection of technology and business, working within a highly motivated, cross-functional team that is shaping the future of Retail insurance at Zurich. You will operate with a high degree of autonomy in an ambiguous environment, navigating different cultures, market specificities, and stakeholder landscapes — making entrepreneurial spirit and adaptability essential.

Your Role

As a Program Manager / Solution Delivery Partner within the Retail Technology Strategy and Digital Transformation team, your main responsibilities will include:

• Managing end-to-end delivery of Retail technology assets (Pricing, Underwriting, Claims) across multiple Business Units, ensuring solutions are implemented on time, within scope, and aligned to local requirements.
• Acting as the primary interface between the central Retail Technology team and Business Units, translating global blueprints into locally actionable plans
• Coordinating cross-functional stakeholders — including BU technology teams, GTO, business sponsors, and external vendors — to drive alignment and remove delivery blockers.
• Supporting Business Units through the full adoption lifecycle of retail tools, from requirements gathering and integration planning through to go-live and BAU transition.
• Managing program governance, including status reporting, risk and issue management, dependency tracking, and escalation to senior leadership.
• Driving change management and adoption, ensuring that Business Units are equipped to embed new tools and capabilities into their operating model.
• Contributing to continuous improvement of delivery methods and implementation best practices across the Retail Technology team.
• Supporting the broader Retail Transformation agenda, including data and AI initiatives, in close collaboration with Pricing, Claims, and Underwriting squads.

Your Skills and Experience

To excel in this role, you should have:

• 7+ years of experience in program or project management, with a strong track record of delivering complex, cross-country or global IT initiatives.
• Solid insurance industry knowledge, ideally across core functions such as Pricing, Underwriting, or Claims.
• Proven experience managing multi-stakeholder environments, including senior business and technology leaders across different geographies and cultures.
• Hands-on experience delivering technology projects in a global or regional context, including integration of tools into local IT landscapesStrong understanding of Agile and/or hybrid delivery methodologies; experience working in squad-based or cross-functional team structures is a plus.
• Excellent communication a.nd influencing skills — able to simplify complexity, build trust, and drive alignment without direct authority.
• Entrepreneurial mindset with the ability to operate independently, navigate ambiguity, and make pragmatic decisions in fast-moving environments.
• Experience with data and AI-driven initiatives is an advantage, as is familiarity with tools such as Radar Live, Databricks, or similar retail insurance platforms.
• Fluent written and spoken English is essential; additional languages are a plus.
  
  

Additional Information

Contract type: Temporary – 12 months (maternity cover) | Secondment considered.
Primary location: Zurich, Switzerland | Other locations considered.
Team: Group Retail Transformation, Technology Strategy & Digital Transformation.
Application: Apply online by clicking the "Apply online" button.

You belong here. 

Imagine working in one of the world’s most sustainable workplaces. At Quai Zurich Campus, you’ll enjoy an environment designed to help you thrive, with benefits that support your well-being and impact, and opportunities to perform at your best, surrounded by top talent and supportive colleagues.  

You’ll have access to healthy food options, fitness facilities, and bright, collaborative spaces that spark creativity. Located in the heart of Zurich on the shores of Lake Zurich, the campus offers excellent public transportation links, making your commute simple. 

Grow with us through access to learning resources, on-the-job development, and continuous empowerment and support. Be part of a team that is creating a brighter future together. 

About Us 

Zurich is a leading multi-line insurer, serving over 82 million customers in more than 200 countries and territories with more than 65,000 employees.

For over 150 years, Zurich has been transforming insurance – offering not just protection, but also prevention services that promote well-being and climate resilience.
Guided by our purpose to ‘create a brighter future together,’ we aim to be one of the most responsible and impactful businesses in the world.

We look forward to receiving your online application today!

Information for recruitment agencies

Zurich does not accept any applications from recruitment agencies for this position. We refuse any responsibility for unsolicited applications, as well as any associated fees. 

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? 

We are an equal opportunity employer who knows that each employee is unique - that’s what makes our team so great! 
Join us as we constantly explore new ways to protect our customers and the planet.
 

• Location(s):  CH - Zürich, Other locations considered
• Remote working: Hybrid
• Schedule: Full Time
• Recruiter name: Grace Cunningham